Breakthrough Family Law is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about any fees charged to you under a bill, you should speak to the fee earner responsible for the matter in the first instance. If that does not satisfactorily resolve your concerns, you can make a complaint under our Formal Complaints Procedure by contacting Akash Soni on 01494 776696, by e-mail to akash.soni@breakthroughfls.com or by post to our place of business.
If you are not satisfied with our handling of your complaint, you can write to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ to consider your complaint. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you decide to take your complaint to the Legal Ombudsman, this should be done;
- Within 6 months of receiving a final response to your complaint and
- No more than six years from the act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
Solicitors’ Code of Conduct
We shall act according to, and are bound by, the Solicitors Code of Conduct. You can access these rules by visiting the SRA website.