Breakthrough Family Law is committed to high quality legal advice and client care.  If you are unhappy about any aspect of the service you have received, or about any fees charged to you under a bill, you should speak to the fee earner responsible for the matter in the first instance.  If that does not satisfactorily resolve your concerns, you can make a complaint under our Formal Complaints Procedure by contacting Akash Soni on 01494 776696, by e-mail to akash.soni@breakthroughfls.com or by post to our place of business.

If you are not satisfied with our handling of your complaint, you can write to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ (www.legalombudsman.org.uk) to consider your complaint. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you decide to take your complaint to the Legal Ombudsman, this should be done;

  • Within 6 months of receiving a final response to your complaint and
  • No more than six years from the act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

Solicitors’ Code of Conduct

We shall act according to, and are bound by, the Solicitors Code of Conduct. You can access these rules by visiting the SRA website.

News & Insights

#Twitter

Court backlogs are ruining lives by leaving families in limbo as they try to sort out children arrangements and finances after divorce.

Resolution's Good Divorce Week starts today and we're raising awareness about the crisis in the family courts and what can be done about it. https://t.co/zGsrORuHHC
Breakthroughfls photo
Court backlogs are ruining lives by leaving families in limbo as they try to sort out children arrangements and finances after divorce. 

Resolution's Good Divorce Week starts today and we're raising awareness about the crisis in the family courts and wha… https://t.co/t9DGbd9xYF
Read on how cost of living crisis is affecting relationships and their breakdown! Can people afford divorce during these difficult times?

https://t.co/3IzlkPa4Dd https://t.co/kRELaYXnXn
Scroll to Top